Privacy Policy
Last updated: 26 July 2026
1. Who We Are
Live Beautifully Accommodation provides short-term accommodation in Eversdal, Bellville, Cape Town, South Africa.
Our website address is:
In this Privacy Policy, “Live Beautifully Accommodation”, “we”, “us” and “our” refer to the owner or operator of Live Beautifully Accommodation.
For privacy-related enquiries, you may contact us at:
Email: weanebot@gmail.com
Telephone or WhatsApp: +27 81 358 31 48
2. Purpose of This Privacy Policy
This Privacy Policy explains how we collect, use, store, share and protect personal information when you:
Visit our website
Contact us by email, telephone, WhatsApp or a website form
Enquire about availability
Request a quotation
Make or manage a booking
Stay at our accommodation
Subscribe to marketing communications
Leave a review or comment
Otherwise interact with Live Beautifully Accommodation
We process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013, commonly known as POPIA.
3. Personal Information We Collect
Depending on how you interact with us, we may collect the following information:
Contact information
Your full name
Email address
Telephone or WhatsApp number
Residential or billing address
Booking information
Arrival and departure dates
Number and names of guests
Preferred accommodation unit
Special requests
Booking history
Check-in and check-out information
Communications relating to your booking
Identification information
Where reasonably required for guest verification, legal compliance or security, we may request:
Identity document or passport details
Nationality
Vehicle registration information
Payment information
We may collect or receive:
Booking amounts
Deposit and payment status
Payment references
Refund information
Billing details
Payments may be processed by a bank, payment gateway, booking platform or other payment service provider. We do not ordinarily store complete bank-card details on our website.
Website and technical information
When you use our website, certain information may be collected automatically, including:
Internet Protocol address
Browser type
Device type
Operating system
Pages visited
Date and time of access
Referring website
Approximate location based on your IP address
Cookie and analytics information
Communications
We may retain messages sent through:
Website contact or booking forms
Email
WhatsApp
Telephone
Social media
Third-party booking platforms
4. How We Collect Your Information
We may collect personal information:
Directly from you
Through our website
When you contact us
When you make or manage a booking
When you stay at the property
From a person making a booking on your behalf
From accommodation and booking platforms
From payment providers
From publicly available sources where lawful
Automatically through cookies and similar technologies
Where someone makes a booking on behalf of another guest, that person must ensure that they are authorised to provide the guest’s information to us.
5. How We Use Your Personal Information
We may use personal information to:
Respond to enquiries
Check availability
Prepare quotations
Create and confirm bookings
Process deposits, payments and refunds
Communicate check-in and access instructions
Provide accommodation and guest services
Confirm the identity of guests
Maintain the safety and security of guests and the property
Respond to requests, complaints or disputes
Arrange cleaning or other requested services
Maintain accounting and tax records
Prevent fraud, misuse and unlawful activity
Improve our website and accommodation services
Send marketing communications where permitted
Comply with legal and regulatory obligations
Establish, exercise or defend legal claims
We will not use personal information for purposes that are materially unrelated to those described in this policy unless we have a lawful basis for doing so.
6. Legal Grounds for Processing
We may process your personal information where:
It is necessary to respond to your request or enter into a booking agreement
It is necessary to perform our obligations under a booking
You have consented to the processing
We have a legitimate business interest that does not unjustifiably infringe your privacy
Processing is necessary to comply with a legal obligation
Processing is necessary to protect your or another person’s legitimate interests
Processing is necessary for the establishment, exercise or defence of a legal claim
You may withdraw consent where processing is based on consent. Withdrawal will not affect processing that occurred lawfully before consent was withdrawn.
7. Booking Enquiries and Direct Bookings
When you submit a booking enquiry or make a direct booking, we use the information you provide to:
Check availability
Confirm the applicable rate
Communicate with you
Process your booking
Arrange payment
Provide arrival and access information
Manage your stay
Resolve any issues relating to the booking
Certain information is necessary for us to process and fulfil a booking. Where required information is not supplied, we may be unable to confirm or provide the accommodation.
8. Payments
Payments may be processed through third-party payment providers, banks or booking platforms.
These providers process information according to their own privacy policies and security practices. We recommend reviewing the privacy policy of the relevant provider before submitting payment information.
We may retain payment confirmations, transaction references and accounting records but do not ordinarily receive or retain your complete payment-card number.
9. Third-Party Booking Platforms
You may find or book our accommodation through third-party services such as Airbnb, LekkeSlaap, Booking.com or similar platforms.
When you use one of these platforms:
The platform may collect and process your personal information independently
The platform may share information with us that is necessary to manage your booking
The platform’s own terms and privacy policy will also apply
We are not responsible for the independent privacy practices of third-party booking platforms.
10. WhatsApp, Email and Telephone Communications
When you contact us through WhatsApp, email or telephone, we may retain the information you provide and a record of the communication.
WhatsApp and other communications providers may independently process information about your use of their services. Their respective privacy policies and terms will apply.
Please avoid sending sensitive information through an unsecured communication channel unless it is reasonably necessary.
11. Direct Marketing
We may occasionally send information about availability, special offers or accommodation services where:
You have consented to receive it
You are an existing or previous customer and the communication is permitted by law
Another lawful basis applies
You may opt out at any time by:
Using an unsubscribe option where provided
Replying to the message and asking to unsubscribe
Contacting us using the details in this policy
We will not sell your contact details to third parties for their own direct-marketing purposes.
12. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help a website function, remember preferences and understand how visitors use the site.
We may use:
Essential cookies
These cookies are necessary for the website to function properly, maintain security or process forms and bookings.
Preference cookies
These cookies may remember choices such as language, display preferences or information entered in a form.
Analytics cookies
These cookies help us understand how visitors use our website, which pages are viewed and how the site can be improved.
Third-party cookies
Embedded services, booking tools, maps, videos, analytics services or social-media features may place their own cookies.
You can manage or block cookies through your browser settings. Blocking certain cookies may affect the operation of the website.
Where required, non-essential cookies will be used only after you have made an appropriate cookie choice.
13. Website Analytics
We may use an analytics service to understand website traffic and improve the website.
Analytics information may include:
Pages viewed
Time spent on the website
General device and browser information
Referring pages
Approximate geographic information
Interactions with website features
Where reasonably possible, analytics information is aggregated or limited so that it is not used to identify you directly.
14. Comments and Reviews
If comments are enabled and you leave a comment on the website, we may collect:
The information entered in the comment form
Your IP address
Your browser user-agent string
This information may be used for moderation and spam detection.
An anonymised string created from your email address may be provided to the Gravatar service to determine whether you use that service. If your comment is approved, your profile picture may be visible publicly alongside your comment.
Reviews submitted to third-party booking or review platforms are governed by the privacy terms of those platforms.
15. Media Uploads
Where visitors are permitted to upload photographs or other media, they should avoid uploading files containing embedded location information, such as EXIF GPS data.
Other website visitors may be able to download an image and extract embedded information from it.
16. Embedded Content and External Links
Our website may contain:
Maps
Videos
Images
Booking widgets
Social-media content
Links to external websites
Other embedded third-party content
Embedded content may behave as though you visited the third-party website directly. The third party may collect information, use cookies and monitor your interaction with its content.
We do not control and are not responsible for the privacy practices, content or security of third-party websites.
17. Who We Share Personal Information With
We may share personal information with trusted third parties where reasonably necessary, including:
Payment processors and banks
Website hosting and maintenance providers
Booking and accommodation platforms
Email and communications providers
Accountants, bookkeepers and professional advisers
Cleaning, maintenance or service providers where needed to assist with your stay
Analytics and website-security providers
Insurers
Government, regulatory or law-enforcement bodies where required
Legal representatives or courts in connection with a dispute or claim
We aim to share only the information reasonably necessary for the relevant service or purpose.
We do not sell personal information.
18. International Transfers
Some service providers, booking platforms, communications services or website systems may process or store information outside South Africa.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is permitted under applicable law and that appropriate safeguards are in place.
19. How Long We Retain Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.
Retention periods may depend on:
The length of the booking and guest relationship
Accounting and tax requirements
Contractual obligations
Security requirements
Complaints or disputes
Possible legal claims
Consent and marketing preferences
Booking, payment and accounting records may be retained for the applicable statutory or legal retention period.
Messages and unsuccessful booking enquiries may be deleted or anonymised once they are no longer reasonably required.
Where comments are enabled, comments and their related metadata may be retained so that follow-up comments can be recognised and moderated.
When information is no longer needed, we will take reasonable steps to delete, destroy or de-identify it.
20. Security of Personal Information
We take reasonable technical and organisational measures to protect personal information against:
Loss
Unauthorised access
Unauthorised disclosure
Misuse
Alteration
Destruction
Measures may include access restrictions, passwords, software updates, backups, secure hosting and appropriate controls over service providers.
No website, electronic storage system or internet transmission method is completely secure. We therefore cannot guarantee absolute security.
If we become aware of a security compromise affecting personal information, we will take appropriate steps in accordance with applicable law.
21. Your Privacy Rights
Subject to applicable law, you may have the right to:
Ask whether we hold personal information about you
Request access to your personal information
Ask us to correct or update inaccurate information
Request deletion or destruction of information where appropriate
Object to certain processing
Withdraw consent where processing is based on consent
Object to direct marketing
Request information about third parties that have had access to your information
Lodge a complaint with the Information Regulator
Some rights may be limited where we are legally required or entitled to retain or process the information.
To exercise a privacy right, contact us using the details at the beginning of this policy. We may request reasonable proof of identity before processing the request.
22. Children’s Personal Information
Our website and accommodation services are not intended to collect children’s personal information directly without the involvement of a parent, guardian or other competent person.
Where a booking includes a child, limited information may be processed where reasonably necessary to provide the accommodation, maintain safety or comply with legal requirements.
The person making the booking confirms that they are authorised to provide any information relating to accompanying children.
23. Complaints
Please contact us first if you have a concern about how we process your personal information. We will try to address the matter promptly and appropriately.
You may also lodge a complaint with the Information Regulator of South Africa.
Information Regulator of South Africa
Email: POPIAComplaints@inforegulator.org.za
Telephone: 010 023 5200
Toll-free: 0800 017 160
24. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
Changes to our services
Changes to the website
New service providers
Operational changes
Changes to applicable laws or regulatory guidance
The updated version will be published on this page with a revised “last updated” date.
25. Contact Us
For questions, requests or complaints concerning this Privacy Policy or your personal information, contact:
Live Beautifully Accommodation
Location: Eversdal, Bellville, Cape Town, South Africa
Email: weanebot@gmail.com
Telephone or WhatsApp: +27 358 31 48